Handle Lost And Found Procedures

Assalamualaikum & Hi everyone....!!! 

Okay, for the this post we wanna present to you about subtopic how to solve the lost and found situations that occur when housekeeping.. :) so, check this out..!!

Lost and Found.. :)

Hotel housekeeping training should include information on what to do if a lost item is recovered in a guest’s room or if a guest leaves any personal items behind. Most hotels have a lost and found area where the items will be stored until a guest recovers them; for more expensive items, such as jewelry, the hotel staff may contact the guest directly. Housekeeping staff should alert to the lost and found policies and never attempt to return the item directly unless otherwise instructed.

 PROCEDURES

Lost & Found Standard Items:

1.   All articles left behind by guest in ISL are to be considered as "Lost & Found" (even if a tooth brush, reading material etc).

2.   Finder will bring the item to Housekeeping Department as soon as possible.

3.   Finder will fill in a Lost and Found slip describing in full:

Þ  Slip record number (follow last number entered in log e.g. 24/2/95 indicating record number/month/year).

Þ    Date found

Þ    Location found

Þ    Guest's name - if found in room

Þ    Name of finder

Þ    Description of article

Þ    Location where article(s) is / are stored

4.  Housekeeping Coordinator will record in Lost and Found log book the following information:

Þ    Serial no.

Þ    Date found

Þ    Finder's name

Þ    Description of item

Þ    Location found

Þ    Storage code (shelf no.)

Þ    Guest's name (if item is found in room)

5.   Item will be handed in to Executive Housekeeper / Assistant Housekeeper for safe keeping.

6.   This L & F log is at all times to be kept with Housekeeping Department.

7.   Items will be sent to Lost & Found room for safe keeping by Housekeeping coordinator.

8.  Lost and Found room key is to be issued only to Housekeeping Coordinator by Executive Housekeeper / Assistant Housekeeper.

Below is an example of a form for lost and found :

lost and found form

We hope that our posts can help you to better understand the procedure on how to handle the situation lost and found .. see you in the next post..!!

Wassalam.. :)